Who are we?
Track 2 Success
was started in 2000 as a small one-on-one math tutoring business
catering to the needs of local students in the Tampa Bay Area. This
website was created to facilitate the needs of students who learn
visually but prefer not to have one-on-one tutoring. Currently, we offer
help in most math and a few computer science/engineering courses.
However, we are in the process of expanding to meet the needs of
students enrolled in other courses. Check back with us often for new
subjects added.
What kind of help is available?
We offer help
via three different methods:-
·
One-on-one tutoring.
If you live in the Tampa Bay Area and
would like one-on-one tutoring, please visit our Tutoring page under
Services to see if your course is available and to request help. Submit
the required information and we will contact you as soon as possible to
set up an appointment.
·
Homework Help.
We provide solutions with explanations
to most math courses and a few computer science courses. If you have
problems you would like to obtain the solutions to, please visit our
Homework Help page under Services for more information and to submit
your questions.
·
Prewritten Course
Tutorials.
Over the next couple months we will be
adding PowerPoint and PDF files that cover the topics in math that are
generally difficult to master for most. The tutorials will contain step
by step explanations, worked examples and extra practice with solutions.
Our goal in creating these tutorials is to allow you to work at your own
pace and to make learning these concepts easier. See our Course
Tutorials page under Services for more information.
Do you have tutors in my area?
Currently we
only have tutors in the Tampa Bay Area but we hope to expand in the
future to include live tutoring online as well as tutoring centers in
other areas.
What
subjects do you offer?
We specialize in
math and computer science but will expand in the future to include other
areas. Check out our Tutoring and Homework Help pages for more
information on the courses we offer as they differ for each service.
How do
I receive homework help or tutoring?
Submit a request
on the Tutoring or Homework help page under Services.
What
are the fees for homework Help?
The fees differ
by subject area. We charge by the problem and NOT by time to keep our
rates reasonable and fair. Unlike other companies who bill by time, we
believe that charging by problem provides incentive to our tutors to get
the work done in a timely manner. After you submit your problems, we
evaluate them and provide an invoice with the total cost and expected
delivery time. Customers must pay for their solutions before receipt.
Payments are made through PayPal so that you can file a dispute if
necessary. We want you to feel secure that you will get what you are
paying for.
What
are the fees for one-on-one tutoring?
This also varies
by course but is charged by the hour. Discounts are offered for multiple
sessions. Submit a request on our Tutoring page and someone will contact
you with our affordable rates.
The
file I received gives me an error when I try to open it. What should I
do?
Before
submitting your questions, you are asked to specify the format in which
you would like to receive the solutions. Solutions are handwritten and
can be saved either in PDF or JPG format. Please ensure to select the
appropriate format. You will need adobe reader to view PDF files but you
should need no special software to open JPG files. If you would like
your solutions resent in another format, submit a support ticket on our
Support page.
When
will I receive my solutions?
In our
submission form, you are required to specify a due date and time. All
requests are done in the order they are received and will usually have a
turnaround period of 1 to 24 hours. The exceptions to this are questions
submitted during high volume periods (midterms and finals) and
assignments that are lengthy. Though we do accept rush orders, we ask
that you submit your questions as far in advance as possible especially
during high volume periods. If we cannot provide solutions within your
requested time frame, you will be notified by phone or email.
I never
received a response to my request.
We pride
ourselves in responding to your requests in a timely manner. If you
submitted a request for homework help or tutoring and receive no
response within 24 hours please submit a support ticket on the Support
Page so we can further assist you.
How do
I pay for these services?
If you receive
one-on-one tutoring, you can pay for the sessions at the time of
tutoring. You can also prepay the tutor for multiple sessions if you
choose. Payment for homework help is made online via PayPal which
ensures that your information is keep private and secure. You must pay
for solutions before they are sent to you.
Is my
personal information safe?
Your information
is perfectly safe with us here at Track 2 Success. Payments are made
through PayPal’s secure system so we do not keep your credit card
information on file. We do not distribute email addresses or any other
personal information. See our Privacy Policy for more information.
Can I
share my solutions with the class?
We offer
discounts to you if you refer friends and family to our site and they
use our services. It is in our best interest and yours as well to not
share materials. Redistribution of materials copyrighted by Track 2
Success violates our Terms and Conditions and is prohibited.
